Please treat your jewellery with care - like most jewellery, we recommend you do not sleep, bathe, shower or exercise in your hoops or your charms.
Hoops on the loose - the base metal of our hoops is silver, which is quite a soft metal so you may find that the clasp on your hoops becomes loose over time. This is very easy to tighten up. Simply close the hoop so that the post is snugly in its cradle and using tweezers, gently pinch the clasp. Don't pinch too tightly otherwise you will struggle to get it open again! Just like NUE, your hoops will be more secure again.
Store your jewellery in your NUE pouch to protect it from scrapes and scratches. To clean silver or gold vermeil gently buff it with a soft, dry, lint-free cloth.
We offer a 6 month warranty on all our jewellery. If something goes wrong, contact firstname.lastname@example.org and we will replace, repair or refund where appropriate within 6 months of purchase. Please see our returns policy for more information.